SaaSplaza required a sophisticated, reliable and scalable solution to both serve their rapidly growing partner channel and implement their own service. They needed to be able to extend their service offer and automate their processes to be able to develop their business. Cortex was the perfect solution to meet all these requirements.

About SaaSplaza

SaaSplaza brings together software suppliers and implementation partners for the transparent supply of SaaS. The company is dedicated to providing services via its rapidly expanding partner channel, as such supporting these partners in their respective local or vertical markets.

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Auckland based managed services provider, Business Online Limited (Bizo), looked no further than EMS-Cortex for its provisioning needs. as a service provider of a range of services exclusively to the business market, Bizo needed a provisioning platform that would allow them to initially gain access to the market and get a ‘leg up on the rest’. Customers today want a ‘one stop shop’. They want to subscribe to a group of services that are holistic and will result in one supplier, one bill, and one point of contact. At a basic level, the Cortex platform provides provisioning for Bizo’s Hosted Exchange, Hosted SharePoint Services, identity management, and user directory management.

“The key thing from a business point of view is that Cortex allows us to continue to maintain a point of differentiation” says Dartnall. We’re not about just providing software-as-a- service, we’re about providing IT-as-a-service”

Waynne Dartnall, CEO, Business Online Ltd

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EPI Internet Direct specializes in the hosting and delivery of Microsoft Exchange Server and related Microsoft collaborative solutions. Until 2006 they were provisioning each customer manually, which was time-consuming and complex.

EPI Internet Direct had spent years searching for an automated provisioning system to suit their business, but found most set up fees and per user fees were prohibitively expensive – until they discovered Cortex. Cortex’s competitive cost structure is directly scalable to each company’s use, and costs are easy to manage and account for. This was a major bonus to add to the efficiency gain in the provisioning processes.

“With Cortex, I can see that we could now double or triple the number of customers we provision – or more, with no real increase in support staff requirements.”

Ross Chappell, Partner, EPI Internet Direct, Canada

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Final ASP is located in Memphis TN, and has been providing their clients with Hosted Microsoft Applications for over four years. They have been looking for a solution to provision their services, even trying to develop their own system and finally discovered Cortex. Cortex has completely changed the way Final ASP provisions its customers, slashing the time it takes, and reducing the number of support issues staff need to deal with.

“Cortex had the greatest amount of features, developers who were willing to work with us, and it was the best deal.”
Casey Condo, President, Final ASP, USA

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Their main requirements were:

• greatly increase their service offering
• leverage their strong relationship with Microsoft
• offer new services such as Hosted Exchange, Hosted SharePoint and Hosted LCS

iASPire found in Cortex the perfect response to their needs.

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DSLExtreme, a Los Angeles-based provider of high-speed and traditional Internet services, specializes in providing DSL, dial-up, hosting, dedicated connections, email, and exchange hosting to customers throughout the USA.

The company had outgrown its previous provisioning system’s capabilities for provisioning more advanced services to its customers. In addition, the pricing regime was unfavourable for expanding its offerings to its customers. After analysing these factors DSLExtreme chief technical officer Dean Russ made the decision to switch to Cortex, and hasn’t looked back.

“Cortex gives us the capabilities we need to meet the needs of our growing customer base today, as well as the confidence that we can continue to deliver top class service as our business expands into more areas in the future.”

Dean Russ, CTO, DSLExtreme, USA

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In planning the launch of its Corporate Exchange hosted messaging service, WebCentral, Australia’s largest web and application hosting company and a key brand within the global Melbourne IT Group, required an enterprise-grade command and control system to manage provisioning and delegated administration for large customers and partners. To complicate matters, the solution had to work in both multi-tenanted and dedicated hosting environments. EMS-Cortex was selected for its ability to deliver on all counts.

 ”Different customers want different levels of control and Cortex gives us the flexibility to do that.”

Duncan Strong, Messaging and Collaboration Product Manager, WebCentral 

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“Cortex has provided the tools we need to grow our business. Without it we would be drowning in process of administrating our customers – in terms of both labour and costs.”

Kjell Gabrielsson, Product Manager, Office Data, Sweden

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TELUS is a leading Canadian telecommunications company using Cortex software to provision and manage a range of hosted applications for more than 10,000 customer organizations. Self service of TELUS hosted services has been enthusiastically embraced by customers.

Previously provided by another control panel, TELUS switched to Cortex for the rapid support of new Microsoft releases (90 days) and the full commitment from the Cortex team in this partnership. This move enabled TELUS to double their growth by increasing the reliability of their services, their speed to market and customer satisfaction.

 
“Cortex typically supports new Microsoft releases within 90 days – which is twice as fast as our previous control panel vendor.”

Renaldo Scalabrino, Marketing Director TELUS Customer Solutions

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